档案 ：

客户服务代表

Job Summary

The Customer Service Representative (CSR) carries out all customer service activities such as responding to inquiries, processing orders, handling complaints, in a prompt, courteous and effective manner.

Responsibilities

1. CSR负责帮助准备准确的进度报告，并寻求改善销售的新策略。这个职位需要强大的服务技能。
2. The CSR has phone duties, greeting visitors, scheduling, and other clerical duties as directed by his/her supervisor.
3. The individual must have technical knowledge of CTP products, in the following areas:
4. Product performance and specifications
5. Product Application
6. Must have the ability to grow; continually learning about new products, services and methods of presentation for CTP products.
7. Must be able to react to changes productively and handle miscellaneous tasks as assigned.
8. Host visiting customers at the office/ warehouse. Interact with other departments to ensure the proper handling of customer requirements.
9. 通过专业的方式通过适当的内部渠道解决问题和投诉。
10. Maintain sufficient supplies of marketing material, such as, literature and/ or brochures.
11. 引用（E - 邮件，电话或传真） - 及时准备和提交给销售代表和客户的报价。
12. Order placing – ensuring product availability.
13. Follow – up on orders to ensure items are ready to ship.
14. May need to assist the Accounts Receivable department in matters of collection.
15. Open new accounts as necessary.
16. Educate existing and potential customers on the use of CTP online.
17. 处理特殊要求（LOC 2订单）.
18. Work with the Shipping department in preparing freight quotes as requested by customers.
19. Update back-order status on a bi – weekly basis and provide clients with this information.
20. Handle container preparation with support of the Territory Manager.
21. Miscellaneous work such as follow ups with billing & invoicing.
22. Attend Sales department meetings, as required.
23. Staying in contact with clients about their accounts, such as current balance, current orders, delays, numbers of parts in B/O, etc.

Qualifications

Education (Preferred Level).

Bachelor’s Degree Preferred

经验(the minimum level of direct experience in similar a position)

1-3 years of experience

Knowledge/ Experience/ Skills

The Customer Service Representative requires excellent leadership, organization, communication, and interpersonal skills; maintain a good working relationship with customers by responding to all inquiries and complaints, excellent verbal and written in English and Spanish; excellent negotiation skills; proficient in Word, Excel, and Outlook

Part-time Customer Service

Job Summary

The Customer Service Representative (CSR) carries out all customer service activities such as responding to inquiries, processing orders, handling complaints, in a prompt, courteous and effective manner.

Responsibilities

1. The CSR is responsible for helping in the preparation of accurate reports of progress, as well as, seeking new and innovative strategies for improving sales. This position requires strong services skills.

2. The CSR has phone duties, greeting visitors, scheduling, and other clerical duties as directed by his/her supervisor.

3. The individual must have technical knowledge of CTP products, in the following areas:

4. Product performance and specifications

5. Product Application

6.必须具有成长的能力；不断学习CTP产品的新产品，服务和演示方法。乐动体育平台怎么样

7. Must be able to react to changes productively and handle miscellaneous tasks as assigned.

8.在办公室/仓库的接待访问客户。与其他部门进行互动，以确保适当处理客户要求。

9. Resolve problems and complaints through proper internal channels in a professional manner.

10.Maintain sufficient supplies of marketing material, such as, literature and/ or brochures.

11。引用（E - 邮件，电话或传真） - 及时准备和提交给销售代表和客户的报价。

12。Order placing – ensuring product availability.

13。Follow – up on orders to ensure items are ready to ship.

14。May need to assist the Accounts Receivable department in matters of collection.

15。Open new accounts as necessary.

16.Educate existing and potential customers on the use of CTP online.

17.处理特殊要求（LOC 2订单）.

18.Work with the Shipping department in preparing freight quotes as requested by customers.

19. Update back-order status on a bi – weekly basis and provide clients with this information.

20. Handle container preparation with support of the Territory Manager.

21.Miscellaneous work such as follow ups with billing & invoicing.

22.Attend Sales department meetings, as required.

23。Staying in contact with clients about their accounts, such as current balance, current orders, delays, numbers of parts in B/O, etc.

Qualifications

Education (Preferred Level).

Bachelor’s Degree Preferred

经验(the minimum level of direct experience in similar a position)

1-3 years of experience

Knowledge/ Experience/ Skills

The Customer Service Representative requires excellent leadership, organization, communication, and interpersonal skills; maintain a good working relationship with customers by responding to all inquiries and complaints, excellent verbal and written in English and Spanish; excellent negotiation skills; proficient in Word, Excel, and Outlook.

物理要求& Work Conditions

This position requires, sitting (75%), walking (25%), talking, and using his/her hands, eyes, and/or ears. The individual must be able to travel by car, plane, or train.

Inside Sales – Miami

Job Summary

The Sales Representative is responsible for providing timely and accurate reports of progress, as well as, seeking new and innovative strategies for improving sales. The amount of customers this position has is less than the Territory Sales Representative.

This position requires strong negotiating skills.

The willingness to travel on some occasions.

个人必须在以下领域中对我们的产品具有技术知识：

• Product performance and specifications
• Product Application
• Product Troubleshooting

Ability to grow; continually learning about new products, services and methods of presentation for CTP products.

Performing other clerical duties as required, including, but not limited to, filing, data processing, typing, etc…

As part of the job, the position also requires that you have the ability to react productively to changes and handle other tasks as assigned.

Responsibilities

销售量

满足或超过既定销售目标一口port and supervision of the Territory Manager.

Handle daily sales activities for appointed customers such as:

• Quoting (e–mail, phone, or fax) – timely preparation and submittal of quotations to Sales Reps and customers.
• Order placing – ensuring product availability
• Follow – up on orders to ensure items are ready to ship
• Creating shipping instructions – as per customer request
• Credit handling – Ensure that orders received have the correct financial documentation and back – up, so that payment is assured.
• May need to assist the Accounts Receivable department in matters of collection.

Follow – up on quotes and orders not finalized in order to complete the sale.

Look over all CTP parts categories demonstrating professional sales ability, knowledge and skills across all product lines.

Continually learn about new products, services, and methods of presentation for these products.

Understand and have complete knowledge of the system codes and software available, to operate efficiently.

Prepare frequent call reports that indicate the status of each customer.

Open new accounts as necessary.

Educate existing and potential customers on the use of CTP online.

处理特殊要求（LOC 2订单）

Work with the Shipping department in preparing freight quotes as requested by customers.

Assist customers to research parts.

Update back order status on a bi – weekly basis and provide clients with this information.

Handle container preparation with support of the Territory Manager.

Miscellaneous work such as follow ups with billing & invoicing.

客户服务

Host visiting customers at the office or warehouse.

与其他部门进行互动，以确保适当处理客户要求。

通过专业的方式通过适当的内部渠道解决问题和投诉。

Respond to all incoming emails within 24 hours.

Respond to all voicemails within 24 hours.

Maintain sufficient supplies of marketing material, such as, literature and/ or brochures.