NEW REPLACEMENT PARTS FOR HEAVY EQUIPMENT

客户服务代表

Job Summary

The Customer Service Representative (CSR) carries out all customer service activities such as responding to inquiries, processing orders, handling complaints, in a prompt, courteous and effective manner.

Responsibilities

  1. CSR负责帮助准备准确的进度报告,并寻求改善销售的新策略。这个职位需要强大的服务技能。
  2. The CSR has phone duties, greeting visitors, scheduling, and other clerical duties as directed by his/her supervisor.
  3. The individual must have technical knowledge of CTP products, in the following areas:
  4. Product performance and specifications
  5. Product Application
  6. Must have the ability to grow; continually learning about new products, services and methods of presentation for CTP products.
  7. Must be able to react to changes productively and handle miscellaneous tasks as assigned.
  8. Host visiting customers at the office/ warehouse. Interact with other departments to ensure the proper handling of customer requirements.
  9. 通过专业的方式通过适当的内部渠道解决问题和投诉。
  10. Maintain sufficient supplies of marketing material, such as, literature and/ or brochures.
  11. 引用(E - 邮件,电话或传真) - 及时准备和提交给销售代表和客户的报价。
  12. Order placing – ensuring product availability.
  13. Follow – up on orders to ensure items are ready to ship.
  14. May need to assist the Accounts Receivable department in matters of collection.
  15. Open new accounts as necessary.
  16. Educate existing and potential customers on the use of CTP online.
  17. 处理特殊要求(LOC 2订单).
  18. Work with the Shipping department in preparing freight quotes as requested by customers.
  19. Update back-order status on a bi – weekly basis and provide clients with this information.
  20. Handle container preparation with support of the Territory Manager.
  21. Miscellaneous work such as follow ups with billing & invoicing.
  22. Attend Sales department meetings, as required.
  23. Staying in contact with clients about their accounts, such as current balance, current orders, delays, numbers of parts in B/O, etc.

Qualifications

Education (Preferred Level).

Bachelor’s Degree Preferred

经验(the minimum level of direct experience in similar a position)

1-3 years of experience

Knowledge/ Experience/ Skills

The Customer Service Representative requires excellent leadership, organization, communication, and interpersonal skills; maintain a good working relationship with customers by responding to all inquiries and complaints, excellent verbal and written in English and Spanish; excellent negotiation skills; proficient in Word, Excel, and Outlook

Part-time Customer Service

Job Summary

The Customer Service Representative (CSR) carries out all customer service activities such as responding to inquiries, processing orders, handling complaints, in a prompt, courteous and effective manner.

Responsibilities

1. The CSR is responsible for helping in the preparation of accurate reports of progress, as well as, seeking new and innovative strategies for improving sales. This position requires strong services skills.

2. The CSR has phone duties, greeting visitors, scheduling, and other clerical duties as directed by his/her supervisor.

3. The individual must have technical knowledge of CTP products, in the following areas:

4. Product performance and specifications

5. Product Application

6.必须具有成长的能力;不断学习CTP产品的新产品,服务和演示方法。乐动体育平台怎么样

7. Must be able to react to changes productively and handle miscellaneous tasks as assigned.

8.在办公室/仓库的接待访问客户。与其他部门进行互动,以确保适当处理客户要求。

9. Resolve problems and complaints through proper internal channels in a professional manner.

10.Maintain sufficient supplies of marketing material, such as, literature and/ or brochures.

11。引用(E - 邮件,电话或传真) - 及时准备和提交给销售代表和客户的报价。

12。Order placing – ensuring product availability.

13。Follow – up on orders to ensure items are ready to ship.

14。May need to assist the Accounts Receivable department in matters of collection.

15。Open new accounts as necessary.

16.Educate existing and potential customers on the use of CTP online.

17.处理特殊要求(LOC 2订单).

18.Work with the Shipping department in preparing freight quotes as requested by customers.

19. Update back-order status on a bi – weekly basis and provide clients with this information.

20. Handle container preparation with support of the Territory Manager.

21.Miscellaneous work such as follow ups with billing & invoicing.

22.Attend Sales department meetings, as required.

23。Staying in contact with clients about their accounts, such as current balance, current orders, delays, numbers of parts in B/O, etc.

Qualifications

Education (Preferred Level).

Bachelor’s Degree Preferred

经验(the minimum level of direct experience in similar a position)

1-3 years of experience

Knowledge/ Experience/ Skills

The Customer Service Representative requires excellent leadership, organization, communication, and interpersonal skills; maintain a good working relationship with customers by responding to all inquiries and complaints, excellent verbal and written in English and Spanish; excellent negotiation skills; proficient in Word, Excel, and Outlook.

物理要求& Work Conditions

This position requires, sitting (75%), walking (25%), talking, and using his/her hands, eyes, and/or ears. The individual must be able to travel by car, plane, or train.

Inside Sales – Miami

Job Summary

The Sales Representative is responsible for providing timely and accurate reports of progress, as well as, seeking new and innovative strategies for improving sales. The amount of customers this position has is less than the Territory Sales Representative.

This position requires strong negotiating skills.

The willingness to travel on some occasions.

个人必须在以下领域中对我们的产品具有技术知识:

  • Product performance and specifications
  • Product Application
  • Product Troubleshooting

Ability to grow; continually learning about new products, services and methods of presentation for CTP products.

Performing other clerical duties as required, including, but not limited to, filing, data processing, typing, etc…

As part of the job, the position also requires that you have the ability to react productively to changes and handle other tasks as assigned.

Responsibilities

销售量

满足或超过既定销售目标一口port and supervision of the Territory Manager.

Handle daily sales activities for appointed customers such as:

  • Quoting (e–mail, phone, or fax) – timely preparation and submittal of quotations to Sales Reps and customers.
  • Order placing – ensuring product availability
  • Follow – up on orders to ensure items are ready to ship
  • Creating shipping instructions – as per customer request
  • Credit handling – Ensure that orders received have the correct financial documentation and back – up, so that payment is assured.
  • May need to assist the Accounts Receivable department in matters of collection.

Follow – up on quotes and orders not finalized in order to complete the sale.

Look over all CTP parts categories demonstrating professional sales ability, knowledge and skills across all product lines.

Continually learn about new products, services, and methods of presentation for these products.

Understand and have complete knowledge of the system codes and software available, to operate efficiently.

Prepare frequent call reports that indicate the status of each customer.

Open new accounts as necessary.

Educate existing and potential customers on the use of CTP online.

处理特殊要求(LOC 2订单)

Work with the Shipping department in preparing freight quotes as requested by customers.

Assist customers to research parts.

Update back order status on a bi – weekly basis and provide clients with this information.

Handle container preparation with support of the Territory Manager.

Miscellaneous work such as follow ups with billing & invoicing.

客户服务

Host visiting customers at the office or warehouse.

与其他部门进行互动,以确保适当处理客户要求。

通过专业的方式通过适当的内部渠道解决问题和投诉。

Respond to all incoming emails within 24 hours.

Respond to all voicemails within 24 hours.

Maintain sufficient supplies of marketing material, such as, literature and/ or brochures.

Stocking Manager – Miami

Job Summary

Stocking Managers are responsible for supervising and coordinating activities of workers concerned with ordering, receiving, storing, issuing, and shipping materials. They manage employees who maintain supplies and product inventories in warehouses and manufacturing units.
任务和职责
1. Assist the Operations Manager with the supervision and execution of duties of the stocking department.

  1. Identify problems with stocking procedures and quickly resolve them.
  2. Coordinate project tasks within budget and timelines.
  3. Communicate with internal teams to ensure project delivery, negotiate delays or resolve roadblocks.
  4. Manage stocking personnel so that they meet company goals.
  5. Maintain procedural documentation for reference purposes.
  6. Prepares schedules for Stocking Warehouse Associates, training new employees on how to use machinery and monitoring compliance with safety standards.
  7. Establish stocking practices and protocols to achieve an efficient and productive stocking department.
  8. Set warehouse and team goals in collaboration with executive management and other team leads.
  9. Monitor workplace performance and lead training initiatives to improve employees.
  10. Communicate with other departments to ensure products are stocked in a timely manner

教育,技能和要求

  1. A bachelor’s degree is preferred, ideally in business management, operations management, or a related field.
  2. 在草原t 3 years of experience.
  3. Must be very organized and detail oriented.
  4. Strong communication skills are needed in both verbal and written.
  5. Leadership skills are essential.
  6. Training techniques.

物理要求

  1. Ability to lift and carry up to 50 pounds and push/pull heavy loads of 75 pounds in a physical environment
  2. 必须能够在工作区域100%的时间工作
  3. Ability to perform work tasks while bending, stooping, climbing, and reaching

Outside Sales Representative – Dallas

销售代表负责提供及时,准确的进度报告,并寻求改善销售的新策略。该职位的客户数量少于领土销售代表。

这个职位需要强大的谈判技巧,愿意在常规日子旅行。

个人必须在以下领域中对我们的产品具有技术知识:

  • Product performance and specifications
  • Product Application
  • Product Troubleshooting

Open to continually learning about new products, services, and presentation methods for CTP products.

Be able other clerical duties as required, including, but not limited to, filing, data processing, typing, etc.

作为工作的一部分,该职位还要求您可以对更改和处理分配的其他任务有效地做出反应。

Responsibilities

销售量

满足或超过既定销售目标一口port and supervision of the Territory Manager.

Handle daily sales activities for appointed customers such as:

  • Quoting (e–mail, phone, or fax) – timely preparation and submittal of quotations to Sales Reps and customers.
  • Order placing – ensuring product availability
  • Follow up on orders to ensure items are ready to ship
  • Creating shipping instructions – as per customer request
  • Credit handling – Ensure that orders received have the correct financial documentation and back – up, so that payment is assured.
  • May need to assist the Accounts Receivable department in matters of collection.

Follow up on quotes and orders not finalized to complete the sale.

查看所有CTP零件类别,这些零件类别显示所有产品线的专业销售能力,知识和技能。

Continually learn about new products, services, and presentation methods for these products.

Understand and have complete knowledge of the system codes and software available, to operate efficiently.

Prepare frequent call reports that indicate the status of each customer.

Open new accounts as necessary.

Educate existing and potential customers on the use of CTP online.

Handle special requests (Loc 2 Orders)

Work with the Shipping department in preparing freight quotes as requested by customers.

Assist customers in researching parts.

Update order status bi-weekly and provide clients with this information.

Handle container preparation with the support of the Territory Manager.

Miscellaneous work such as follow-ups with billing & invoicing.

客户服务

Host visiting customers at the office or warehouse.

与其他部门进行互动,以确保适当处理客户要求。

通过专业的方式通过适当的内部渠道解决问题和投诉。

Respond to all incoming emails within 24 hours.

Respond to all voicemails within 24 hours.

Maintain sufficient supplies of marketing material, such as literature and/ or brochures

知识/经验/技能:

The Sales Representative requires excellent leadership, organization, communication, and interpersonal skills; excellent verbal and written in English and Spanish; excellent negotiation skills; proficient in Word, Excel, and Outlook.

物理要求& Work Conditions

This position requires sitting (50%), walking (50%), talking, and using his/her hands, eyes, and/or ears. The individual must be able to travel by car, plane, or train.

Company Policy

我们公司严格禁止在设施中使用蜂窝电话。

We follow a rigorous Non – Harassment Policy

诚信与保密协议

出席和守时政策

员工必须始终穿Costex制服。

助理经理 - 达拉斯

Job Summary

The Assistant Manager is responsible for making sure supplies, stock, materials, packages, and/or products are processed through the delivery and/or warehouse system efficiently and safely.

职责和责任

  • Close or open facility as needed.
  • In the event that Dallas Branch Director is out of office, this position will be acting second in command and all employees with tardiness or absence notices as well as all management related questions or concerns must be directed to Assistant Manager.
  • Run credit cards when needed.
  • Compares identifying information counts, weighs, or measures items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records.
  • 确定运输方法,利用运输程序,路线和费率的知识。
  • Resolves billing or service complaints and refers grievances to designated departments for investigation.
  • 审查所有未决的货物,并建议销售代表因指示或付款问题而延迟。
  • Reviews Shipping Menu (AS400) to ensure that all shipments are on schedule and that all information pertaining to the order has been updated in the system.
  • Confers with Receiving Associates to verify scanned merchandise.
  • Notifies Shipping Associates and Sales Representatives whenever an order has been cancelled.
  • Responsible for the complete and accurate processing of invoices.
  • Verifies payments in order to proceed with shipments.
  • 与运营商协调商品回报和交流。
  • 必要时协助档案员,收银员和运输协调员。
  • Performs other clerical duties as required, including, but not limited to, filing, data processing, typing, etc.
  • Ability to grow, continually learning new services
  • Must be able to react to changes productively and handle miscellaneous tasks as assigned.
  • Ensures that billing of freight charges is effectively carried out; coordinated payment of all freight charges. Oversees record keeping with respect to charges. Interacts with Accounts Receivable concerning payment questions.
  • Collect or third party shipments are not charged freight.
  • When freight charges are prepaid or COD, then the freight must be charged.
  • 当货物是国内或COD时,除非另有说明,否则货运费用可能与零件相同。
  • 另外,如果发货是盲目的,则必须将费用包括在货运开票中。
  • 为UPS或卡车生产线创建COD收据时,使用此选项。
  • 检查气道账单和提单的圆顶stic and international shipments.
  • Foreign Customers will be exonerated from paying taxes, only if they have a Passport, I-94 and a Business Card. Otherwise, CTP must charge tax, unless permissible by the Shipping Manager.
  • If the shipment is prepaid, and it has to be shipped through a freight forwarder, you must send an e-mail to each FF Company and ask for a quote. For containers, use the same method.
  • 建立货运代理或快递员后,您应该致电或发送电子邮件安排接送服务。
  • 准备丢失的货物示踪剂;并准备并提出赔偿索赔,损失货物和过度收费。
  • Ensure good customer relations by consistently delivering shipments on time and acting in a courteous and professional manner.

知识与技能

  • 基本的管理经验(归档,电话,数据输入)
  • 5+ years’ experience in Operations
  • 用西班牙语完全双语
  • Excellent customer service skills

物理要求

This position requires sitting, talking, walking, and use of hands, eyes and ears. Must be able to lift up to 50 lbs.

Note: This Job Description is subject to change at any time.

Warehouse Order Picker – Miami

  • 验证是否为相应订单选择了正确数量的零件/零件
  • Carry or transport orders using pallet jack or other delivery platforms
  • Verify that order has been packed according to specifications
  • Manage pick ticket orders
  • Pull warehouse items from the shelves based on number, size, color, quantity, and quality
  • Mark items with stock codes
  • 作为团队成员工作
  • 举起或拉箱

单击此处立即申请!

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